FAQ

常见疑问
The Choices Of 5 Stars Hotel & Restaurant

Let us help answer your questions

How do I place my order?

It’s really easy. You simply select the items you want from our menu. When you’re done, check out and proceed to make your payment. Your order will be delivered to your doorstep.


Can I change my order after I have submitted and paid?

You cannot change your order after payment has been made.


Can I cancel or postpone my order?

You cannot cancel or postpone your order after payment has been made.


Is there a minimum order?

There is a minimum order of S$70.


Is the delivery service available 7 days a week?

The delivery service is available from Monday to Saturday. There is no delivery on Sunday and public holidays.


What are your delivery hours?

We deliver to city areas from 10am - 2pm. Delivery to all other areas is from 12noon - 4pm.


Can I expect delivery on the same day?

No, kindly allow 1 day for delivery from the day payment is made.


Do I have to pay a delivery charge?

There is no delivery charge for orders above S$100. For orders between S$70-S$100 there is a delivery charge of S$10.


Can I pay by cash upon delivery?

We do not accept cash payment. Payment is only by credit card or PayPal.


Do you deliver to all areas?

We deliver to all areas in Singapore except Jurong Island.


What if I’m not at home when my order arrives?

If there is no one in to receive the order, we will make another delivery but there will be a re-delivery fee of $10.00. It is best to ensure there is someone in to receive your order during the delivery slot.


Can I appoint someone to receive my order?

Yes, please indicate details in the delivery note.


Is the dim sum Halal?

Fu Le Kang dim sum is non-halal. For halal dim sum, you may visit www.kkf.com.sg for ordering.


Where can I give feedback on Kiom Kee Pte Ltd.?

Your feedback is important to us. You can always send us your feedback at feedback@kiomkee.com.sg


What is the recommended cooking instructions for the dim sum?

Items Recommended Cooking Instructions
PRAWN WANTON  

Do not defrost
Steam/ soup/ deep fried in medium flame for 2 minutes

PORK SIEW MAI

Do not defrost
Steam at 100°C for 12 minutes

CRYSTAL PRAWN DUMPLING

Do not defrost
Steam at 100°C for 10 minutes

HAR KOW HANDMADE Do not defrost
Steam at 100°C for 10 minutes
RED BEAN PASTE PAU Do not defrost
Steam at 100°C for 6 minutes
LOTUS PASTE PAU Do not defrost
Steam at 100°C for 6 minutes
PORK CHAR SIEW PAU Do not defrost
Steam at 100°C for 6 minutes
LOTUS LEAF RICE Do not defrost
Steam at 100°C for 12 minutes
FU PEI PRAWN ROLL Do not defrost
Deep fried in medium flame for 2 minutes
SHANGHAI DUMPLING PORK GYOZA

Do not defrost
Steam at 100°C for 12 minutes

OMEGA CHICKEN CHAR SIEW PAU Do not defrost
Steam at 100°C for 6 mintues
YAM PAU Do not defrost
Steam at 100°C for 6 minutes

 


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GET IN TOUCH

Tel: (+65) 6560 6861
Fax: (+65) 6560 3786
Email: enquiry@kiomkee.com.sg

KiomKee PTe Ltd

20 Bt Batok Crescent,
#13-10 Enterprise Centre
Singapore 658080